We aim to ship your product within 2 business days from the time we receive your order. We use Royal Mail and Hermes couriers for all of our domestic shipping.
A flat postage rate of £2.45 per order including insurance applies to all online orders within the Royal Mail domestic network.
Please note that we cannot take responsibility for items damaged during delivery. If you receive a parcel from us that appears to have been damaged or tampered with, you should address the issue immediately. If your goods are damaged as a result of damage to the packaging, you will need to contact Royal Mail or Hermes directly to place a complaint. They offer compensation for such incidents. Ensure you keep the original packaging and goods to show them. Please also let us know this has occurred so we can assist you and ensure the matter is resolved and you are left happy and satisfied.
When an order contains a pre-order or back ordered items, we will wait until all items are available so that we can ship everything together.
The delivery cost will be displayed at checkout. If we do not know the final price for postage (in the case of international destinations), we will charge shipping separately. Please contact us for a quote for shipping in these cases.
Delayed, lost and damaged parcels
We use Royal Mail and Hermes for all our parcel deliveries. When your parcel is sent you will receive a tracking number on all orders over £12. Postable orders under £12 may be sent Royal Mail second class.
Sometimes, parcels can take longer than expected. Please understand that this is completely out of our control. When a parcel is taking longer than usual, it is important it is given ample time to be delivered. Royal Mail will not conduct an investigation into your parcel until the service standard is exceeded.
We have implemented an insurance cost into each order to cover lost parcels. This is included in your £2.45 postage charge. The conditions of this are as follows:
Parcels that are shown as delivered
You must lodge a dispute through Paypal as they insure you for parcels that are marked as delivered, but not received. Please alert us to this issue via email, and we can assist you in lodging your claim.
Parcels lost in transit
When a parcel stops moving through the Royal Mail or Hermes network, an investigation must be started. This takes 3-5 business days. You must contact us to arrange this investigation. Please be aware that the carrier will not start an investigation until their normal delivery timeframe has been exceeded. At the conclusion of the investigation, if your parcel is deemed lost, we will organise a replacement to be sent to you. We will not resend parcels until they are determined lost by a carrier at the conclusion of an investigation. Please note that in the majority of cases, parcels do turn up.
If your parcel subsequently arrives after a replacement has been sent, you must return it to Baby Bare Nappies. Do not open it simply return to sender.
All orders are final. Once an order is placed we are unable to make changes to that order. This is due to the number of enquiries received and our commitment to shipping orders quickly. Where a request is made to change an order, and it is not responded to, and the order ships, we will not be liable for costs arising to make changes. We will not exchange or reship at our expense. Customers are given three opportunities to review their order before a final confirmation, and it is the responsibility of the customer to ensure they have selected the correct products from our online store.
We will endeavour to contact you within 24 hours if there is a problem with your order such as colours of stock or payment.
While we endeavour to follow any instructions provided in the comments section during the checkout process, we cannot guarantee that they will be followed. We reserve the right to process your order without regard to these comments where necessary.
Refunds policy - KLARNA
Please be aware when a refund is issued and payment has been made by KLARNA we will only refund the amount less any fees incurred by us (the residual cost to us as their fees are non refundable). This will only however occur if the refund is not a result of being our fault. For example if a customer makes an order and requests it to be refunded we will only refund less the fee. If an item ordered is out of stock, which is our fault, you will receive a full refund.
A store credit is always available for 100% of your purchase amount.
We offer six months warranty on all of our products. This warranty strictly applies from the date of purchase. If you have an issue with any product please contact us as soon as possible to ensure your claim is within 6 months. If you are not planning to use your nappies for a period of time, please consider this when purchasing them as we cannot extend our warranty to be from any other time than the date of purchase.
We expect your goods to last one child through to toilet training, when properly cared for and used in a reasonable rotation. However, a warranty claim is strictly limited to a six month period.
To make a warranty claim please contact us via firstname.lastname@example.org or our contact us link at the bottom of our website to let us know the problem you are experiencing. Please provide the original order number when contacting us.
Our warranty covers the snaps on the nappy, stitching, zippers and elastics. It is important to note however, that where a product has deteriorated from improper care or use, the warranty will not apply. The user must wash and care for the nappies as per our instructions. The use of bleach, improper washing or drying will void the warranty.
Slight variations due to the handmade nature of our product are to be expected.
If a product arrives damaged, you must report this to us immediately prior to washing/using so we can arrange a replacement. Due to our desire to continue to offer great value and an affordable product, the period of the warranty (6 months) and the terms stated here will be strictly followed.
To make a claim we will request photos to be sent to us of the products. A decision will be made regarding replacement once this information is assessed. Before shipping replacement items or processing of refunds, we require that either the faulty items are returned to us or we are provided evidence that they have been destroyed to our specification. We will provide instructions as part of the return process. We are unable to make an exception to this requirement. By purchasing from us, you agree to this requirement.
If you have any concerns about leaks or fit please contact us for help in using the nappy. We do not replace or refund nappies because of leaks or fit. We do not replace or refund for general wear and tear such as piling, fraying, or discolouration. We will only handle warranty queries for products purchased directly through this store. If you have purchased our products through another retailer, please contact them directly. We do not support second hand products.
Returns Policy (change of mind)
Please ensure you have checked your order thoroughly prior to check out.
Return shipping costs including packing and insurance for damage on a change of mind return will be at your expense. Due to Covid 19 restrictions our physical office address is not open for deliveries by courier without prior arrangements, to ensure you get your refund please return via a royal mail tracked and insured service.
As you are responsible for returning the goods to us. We recommend using a tracked (signed for) service with insurance for the full value of the order. If the order does not arrive with us, you are responsible for lodging a claim on the carrier.
We are not responsible for goods that do not return to us in the same condition they left.
Items must be returned in the same unwashed saleable new condition you received them in.
Due to the sanitary nature of our products we do not refund for change of mind on items that are used, bespoke items, or items that are not resaleable (this includes items you have washed).
We test any return products for washing powder residue and will notify you in writing if we deem the items unsaleable on return.
Please note if you have used (placed the nappy on your child) or washed an item, it is deemed that you have accepted the item, therefore a change of mind refund is not appropriate.
Please take the opportunity to inspect the item before trying it on, do not put a nappy on your baby you are thinking of returning, it's not resaleable after you do this.
Please read the European Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 regarding change of mind returns of sanitary items for further guidance.
You must notify us within 14 days of receiving your order of a change of mind.
To notify us please click on the contact us link at the bottom of our website and complete the form.
You then have another 14 days to return it after notifying us.
This is separate from a faulty item that we will happily replace within 6 months.
If your order is eligible for a refund this will occur immediately upon return to us after inspection.
Please contact us at email@example.com if you have any questions regarding the return of unwanted products.
Bamboo is a super absorbent and effective material for nappies. For this reason we use it in all of our nappies.
Bamboo is not as hardy as some other fabrics like synthetics. It requires proper care to maintain its composition. Nappies must be washed regularly, with enough water and with effective detergent.
Yellowing, browning, smells and staining all indicate that the wash routine is not sufficient to maintain the fabric. It is the responsibility of the customer to check that their bamboo fabrics are clean and not deteriorating. We do not replace inserts for deterioration as this is a result of improper washing or care. it is unusual for customers to experience deterioration, but please be aware this is not covered by the warranty. You should consider this before purchasing bamboo nappies as they may not be suitable for every child.
Many of our products are made by hand and/or contain natural materials. As such, there will be slight variations in sizing and shape between different units and different batches. This will not affect the fit or use of the product. We will not refund or replace nappies for slight variations between items.
In particular, variations in the bamboo fabrics being used may cause differences in the size of inserts in different batches. These size variations will not affect the nappies function or insert's absorbency. Some bamboo will contract more in different washing cycles and at different temperatures. If this bothers you, you can generally stretch it back into shape when wet.
We take no responsibility for slight variations in the colour representation of our products on our website. We try our best to represent these honestly and to the best of our ability with high quality photographs. Please understand there may be slight variation between colour and the colours on your computer monitor.
Our products must only be used as described on our site or within any material distributed to you from Baby Bare. Responsibility will not be taken due to any injury or damage caused from misuse of our products.
You must thoroughly wash all products before their first use to ensure they are clean, and to help boost their absorbency. All nappies and accessories must be hygienically cleaned and dried completely between uses.
Please do not use any accessory or aid with the use of our products (such as safety pins, ties, ribbons, ect). These can pose a safety risk to your child.
It is the responsibility of the parent or carer to ensure they only use nappies in perfect working order. Please check your nappies after every wash and prior to fitting them to your child. Do not fit your child with a nappy that has loose or exposed elastic, loose snaps, or any other fault that could potentially cause harm to your child.
Discount codes and other promotions cannot be used in conjunction with other offers unless otherwise indicated. Discount codes can end at anytime unless otherwise stated by us elsewhere.
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Allow Baby Bare (UK and Australia) and their retail partners to use your image in our social media posts, on our website and in our subscriber emails.
For any images used we will give you a 5 pound gift voucher to use in store as a thank you and provide photo credit (on social media & emails, not possible on our websites)