Warranty Policy
We offer six months warranty on all of our products. This warranty strictly applies from the date of purchase. If you have an issue with any product please contact us as soon as possible to ensure your claim is within 6 months. If you are not planning to use your nappies for a period of time, please consider this when purchasing them as we cannot extend our warranty to be from any other time than the date of purchase.
We expect your goods to last one child through to toilet training, when properly cared for and used in a reasonable rotation. However, a warranty claim is strictly limited to a six month period.
To make a warranty claim please contact us via info@babybarenappies.co.uk or our contact us link at the bottom of our website to let us know the problem you are experiencing. Please provide the original order number when contacting us.
Our warranty covers the snaps on the nappy, stitching, zippers and elastics. It is important to note however, that where a product has deteriorated from improper care or use, the warranty will not apply. The user must wash and care for the nappies as per our instructions. The use of bleach, improper washing or drying will void the warranty.
Slight variations due to the handmade nature of our product are to be expected.
If a product arrives damaged, you must report this to us immediately prior to washing/using so we can arrange a replacement. Due to our desire to continue to offer great value and an affordable product, the period of the warranty (6 months) and the terms stated here will be strictly followed.
To make a claim we will request photos to be sent to us of the products. A decision will be made regarding replacement once this information is assessed. Before shipping replacement items or processing of refunds, we require that either the faulty items are returned to us or we are provided evidence that they have been destroyed to our specification. We will provide instructions as part of the return process. We are unable to make an exception to this requirement. By purchasing from us, you agree to this requirement.
If you have any concerns about leaks or fit please contact us for help in using the nappy. We do not replace or refund nappies because of leaks or fit. We do not replace or refund for general wear and tear such as piling, fraying, or discolouration. We will only handle warranty queries for products purchased directly through this store. If you have purchased our products through another retailer, please contact them directly. We do not support second hand products.
Returns Policy (change of mind)
Please ensure you have checked your order thoroughly prior to check out.
Return shipping costs including packing and insurance for damage on a change of mind return will be at your expense. Due to Covid 19 restrictions our physical office address is not open for deliveries by courier without prior arrangements, to ensure you get your refund please return via a royal mail tracked and insured service.
As you are responsible for returning the goods to us. We recommend using a tracked (signed for) service with insurance for the full value of the order. If the order does not arrive with us, you are responsible for lodging a claim on the carrier.
We are not responsible for goods that do not return to us in the same condition they left.
Items must be returned in the same unwashed saleable new condition you received them in.
Due to the sanitary nature of our products we do not refund for change of mind on items that are used, bespoke items, or items that are not resaleable (this includes items you have washed).
We test any return products for washing powder residue and will notify you in writing if we deem the items unsaleable on return.
Please note if you have used (placed the nappy on your child) or washed an item, it is deemed that you have accepted the item, therefore a change of mind refund is not appropriate.
Please take the opportunity to inspect the item before trying it on, do not put a nappy on your baby you are thinking of returning, it's not resaleable after you do this.
Please read the European Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 regarding change of mind returns of sanitary items for further guidance.
You must notify us within 14 days of receiving your order of a change of mind.
To notify us please click on the contact us link at the bottom of our website and complete the form.
You then have another 14 days to return it after notifying us.
This is separate from a faulty item that we will happily replace within 6 months.
If your order is eligible for a refund this will occur immediately upon return to us after inspection.
Please contact us at info@babybarenappies.co.uk if you have any questions regarding the return of unwanted products.
Refunds policy - KLARNA
Please be aware when a refund is issued and payment has been made by KLARNA we will only refund the amount less any fees incurred by us (the residual cost to us as their fees are non refundable). This will only however occur if the refund is not a result of being our fault. For example if a customer makes an order and requests it to be refunded we will only refund less the fee. If an item ordered is out of stock, which is our fault, you will receive a full refund.
A store credit is always available for 100% of your purchase amount.